Department:
Location: ,
Brand: Beaumont Legal

Permanent, Full Time/Part Time, Wakefield

Locations

This role is based in our head office in Wakefield, West Yorkshire.

Role Purpose:

Based within our Legal Operations Department you will be working with our team of dedicated, highly skilled legal professionals, remortgage and conveyancing specialists.

Areas of Accountability:

  • To take responsibility for a varied caseload of remortgage matters including shared equity, deeds of postponement, staircasing, shared ownership, and restrictions
  • You will draft legal documents including but not limited to, Statements of Truth, Deeds of Postponement, TR1 documents;
  • To proactively and efficiently manage Client related conveyancing tasks throughout the whole transaction, whilst managing Client expectations
  • To maintain regular contact with clients and ensuring regular updates are provided within agreed internal and external SLAs and within company procedures
  • Demonstrate excellent customer care skills and achieve an NPS minimum of 40
  • and verify all monies and billing is correctly accounted for
  • Monitor and review pipeline ensuring this is regularly cleansed and updated and liaise with Team Managers in relation this
  • Contribute to a culture of teamwork, high performance with a strong focus on customer care
  • Identify and refer complex queries to the technical team promptly for assistance and guidance in dealing with the matter
  • In addition to the above you are required to undertake such duties as may reasonably be required of this role

What you’ll need to succeed:

  • Proven experience within a range of residential property matters, with the ability to progress transactions and manage caseload with minimal supervision
  • Demonstrable knowledge of the remortgage process and the associated legal principles
  • Capable of building strong and effective relationships, and be empathetic to deliver client needs
  • Have a good understanding of the SRA Code of Conduct and any other regulatory requirements
  • Ability to work quickly and maintain high levels of accuracy with excellent attention to detail
  • Excellent communication and organisational skills
  • Assertive, calm, friendly and a good team player
  • Excellent ability to prioritise, work under pressure and adapt to meet client and business needs whilst demonstrating resilience
  • Be driven by a desire to provide outstanding client care
  • Strong problem-solving skills
  • Strong Risk management skills